77 joya Privacy Policy

In this policy, "we", "us", or "platform" refers to the 77 joya website and its related services. "User", "you", or "member" refers to any person who has visited the 77 joya website or registered an account.

This privacy policy applies to all of the following:

• Information automatically collected when you visit the 77 joya website
• Information provided during account registration and identity verification
• Financial information exchanged during the deposit and withdrawal process
• Information provided when using our support service via live chat or email
• Information collected through use of the Android or iOS app

"Personal information" means any information by which you can be identified, directly or indirectly — such as your name, email address, mobile number, IP address, or ID document details.

2.1 Registration and Identity Information

When you open an account at 77 joya, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and encrypted password
• National ID or other government-issued ID details (for identity verification)

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. Account numbers and other details required when using payment methods common in Bangladesh — bKash, Nagad, Rocket, and bank transfer — are handled securely. Full card numbers or bank PINs are never stored on our servers.

2.3 Technical and Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser name and version
• Pages visited, session duration, and click data
• Referral source (where you came from before reaching the site)
• Cookie and local storage data

77 joya uses personal information only for the following purposes:

• Account management: Completing registration, verifying identity, and ensuring login security
• Financial transactions: Accepting deposits, processing withdrawals, and keeping transaction records
• Service improvement: Analysing user experience to make the platform more useful
• Fraud prevention: Detecting unusual transactions and protecting account security
• Bonus and promotional communications: Informing you about relevant offers if you have given your consent
• Customer support: Resolving your issues via live chat or email
• Responsible gaming: Monitoring unusual gaming behaviour and stepping in when necessary

We never sell your information to third parties for marketing purposes. To support responsible gaming, we analyse certain users' gaming patterns in some cases — this analysis is completely confidential and is used solely for the protection of the user.

77 joya uses industry-leading security technology to store users' information. The main components of our security infrastructure are:

• SSL/TLS encryption: All data exchanged between the website and your browser takes place over encrypted channels
• Password hashing: Your password is never stored directly — only a cryptographic hash is kept
• Firewall and intrusion detection: Our servers are under continuous monitoring
• Access control: Staff are given access only to the information they need
• Regular security audits: The platform's security measures are reviewed on a regular basis

Our data storage servers are located in physically secured data centres with restricted physical access. If a security breach occurs and your information may be at risk, we will notify you promptly.

77 joya does not sell users' personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We use trusted third-party services for payment processing, identity verification, and technology infrastructure. These organisations are bound by contract with us and have no right to use your information beyond completing specific tasks on our behalf.

5.2 Legal Obligations

If disclosure of information is required under applicable law in Bangladesh or by court order, we are obliged to comply. In such cases, nothing beyond what is legally required is disclosed.

5.3 Fraud Prevention and Security

Information may be shared with relevant authorities when necessary to prevent financial fraud, money laundering, or misuse of the platform.

The 77 joya platform uses various types of cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of the site and the user experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, completing payment processes, and ensuring security. They cannot be disabled, as the platform will not function properly without them.

6.2 Analytical Cookies

We use analytical cookies to understand how users are using the site. This information is analysed in aggregate and is not used to identify any individual.

6.3 Preference Cookies

These cookies are used to remember your language selection, display preferences, and other personal settings. You can control cookies through your browser settings, though doing so may limit some features of the site.

77 joya is strictly for adults — the minimum age to participate on this platform is 21. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of account registration and confirmed via ID document when necessary. If a minor's information reaches us by mistake, it will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their minor child has used this platform, please contact our support team immediately.

Every user of 77 joya has the following rights regarding their personal information:

8.1 Right to Access

You may request to know what information we hold about you at any time. We will provide you with a detailed report within a set timeframe.

8.2 Right to Correction

If there is any incorrect or outdated information in your account, you may request a correction. This can be done through the account panel or by contacting the support team.

8.3 Right to Deletion

After closing your account, you may request that your personal information be deleted. However, certain financial records may need to be retained for a set period due to legal obligations.

8.4 Right to Opt Out of Promotional Communications

If you wish to stop receiving communications about bonuses, promotions, or other marketing, you may unsubscribe at any time. This will not affect your account or services.

77 joya does not retain any information longer than necessary. The retention period for different types of information is described below:

• Active account data: Retained for as long as the account remains active
• Financial transaction records: Kept for a set period as required by law
• Support chat logs: Kept for a limited time after the issue is resolved
• Marketing preferences: Retained until you change them
• Closed account data: Partial information is kept for a set period for fraud prevention and legal purposes

After the specified period, data is securely deleted or anonymised so that it cannot be recovered in any way.

77 joya may revise this privacy policy from time to time. Changes may be prompted by an expansion of services, legal changes, or improvements to security measures. If significant changes are made, we will notify you by one or more of the following methods:

• Displaying a notice on the website
• Sending a notice to your registered email
• Requesting acknowledgement at login

Continuing to use the platform after a revised policy is published means you accept the new terms. If you do not agree with the new policy, the option to close your account remains open at all times.

To learn more about this policy, visit our About 77 joya page or contact our support team directly.

If you have any questions or concerns about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

We will do our best to respond to your request as quickly as possible. Requests to delete information or receive a detailed report may require identity verification.